Bliss Diaper Bags Customer Service & FAQ

100% Satisfaction Guaranteed
Bliss Diaper Bags is the world leader in designer diaper bags and we strive to provide our customers with the highest quality products and we hope that you will be impressed with your order. If for any reason you're not not completely satisfied, we will gladly accept returns within 21 days of the time you received the item. We want you to be 100% happy with your shopping experience at Bliss Diaper Bags by providing you the perfect diaper bags and baby accessories to meet your needs. Please note that limited edition, custom-made and personalized items are not returnable. Please read the "Shipping Time" section on each product page for information if the item is returnable. For complete information on Returns, please click here.

Low Price Guarantee
Bliss Diaper Bags strives to offer you exceptional products at competitive prices. We will gladly honor a lower price from another American online store, given the items being compared are exactly alike. In order to match a lower price, it must be brought to our attention at the time the order is placed, and cannot be used in conjunction with any other discounts. Please review our low price guarantee for more details.

Placing an Order
To place an order on our website, please use our secure on-line shopping cart and enter your credit card information. Orders can be placed 24 hours a day, 7 days a week on www.blissdiaperbags.com. Prices are subject to change without notice.


SHIPPING CHARGES

For orders totaling:	Shipping charges:
Up to $34.99	$6.95
$35.00 to $49.99	$8.95
$50.00 to $74.99	$10.95
$75.00 to $98.99	$11.95
$99.00 to $149.99	$12.95
$150+	$14.95

Promotion: FREE SHIPPING on all orders over $99. This applies to ground shipping in the US, not express or International shipping. No coupon necessary.

Orders Outside Contiguous United States
International orders and shipments to Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and Canada will incur higher charges than stated above (free shipping offer does not apply). Please call us for prices for these shipments. Often times an item will only be available for delivery within the 48 contiguous states.

Delivery Time
Most orders ship within 2 business days from when the order was placed. Because many of our products are hand crafted and made-to-order, shipping times given in the product descriptions are estimates.

Rush delivery is not available since many of our unique products are custom-made. In the event you would like to request a rush order, please let us know immediately by emailing us at orders@blissdiaperbags.com or call us at 1-888-894-4866. We will do whatever we can to accommodate you. If an item is not available for rush delivery, we'll let you know immediately. Bliss Diaper Bags cannot be held responsible for delays beyond the estimated delivery times given.



Returns and Exchanges Policy
We want you to be 100% happy with the purchase for your special baby. If you are not completely satisfied with your purchase you may return it, in its original condition and packaging, for a refund, exchange or store credit within 21 days of receipt of the item. Simply call us within 21 days of receipt of the item and we will give you a return authorization number.

All personalized and custom-made items are non-returnable, non-exchangeable and cannot be cancelled once your order has been placed with the Designer.

On sale items are final and not returnable.

Once we receive your return, we will issue you a refund credit to the credit card used to make the original purchase. Gifts may be exchanged, returned for store credit, or credited back to purchaser's credit card. We cannot issue a refund to the gift recipient. Custom-made and personalized items are not returnable.

Please call or email us for the Return Address. Sometimes items need to be returned to the manufacturer directly, and not to Bliss Diaper Bags. If you ship it to the wrong address, you will be charged for the re-shipping fee.

Please read the following for more details.

• Shipping charges cannot be refunded. The return shipping costs are the responsibility of the customer.
• The returned product must be in new and unused condition and in the original box with all the documentation, parts and accessories to insure full credit. Tags must be uncut and still attached.
• If you choose to return an item that was shipped to you free of charge, you will receive a refund for the item minus the appropriate shipping costs as outlined in the Shipping Information section.
• Hand painted, personalized and custom-made items require payment in full upon order and cannot be returned, as they are crafted to your personal specifications. If you wish to cancel a custom order, it must be cancelled before the order is placed with the Designer. If you are unsure if an item is returnable, please call us for more details before placing order.
• If an exception is made for returning a custom-made item, a restocking fee may apply. Please call us for more details before placing order.
• We encourage you to send all returns via insured mail for protection against loss or damage since we are not responsible for lost or damaged shipments.
• If you have any questions regarding our policies, feel free to contact us at care@blissdiaperbags.com or at 1-866-894-4866.

Out of Stock Items
Occasionally, high demand causes us to run out of certain items before we can update our website. If we do not have an item that you've ordered in stock, we will contact you immediately. You will have the option to cancel. We will not charge your credit card until we ship.

Sales Tax
Since Bliss Diaper Bags operates in California, we are required to collect an 9.25% sales tax on orders shipped to a California address. Products shipped to addresses outside of California will not be charged sales tax.

Order Tracking
Once an order is completed successfully, our system automatically generates a confirmation e-mail receipt with your order information. Once an order has been shipped, we will send you an email with the tracking information. Please allow the specified time frame next to the product description for the arrival of your order.

Methods of Payment
We accept PayPal, Visa, MasterCard, American Express and Discover credit cards.

Custom and Personalized Purchases


Bliss Diaper Bags offers custom and personalized items from many artists and manufacturers. Each product takes a different amount of time to produce before shipping. This information can be found on each product page. Please note that these are only estimates and may vary a few days based on availability and shipping method. Your credit card will be charged when we place the order on your behalf. Personalized and custom-made orders may not be cancelled or returned.

Terms and Conditions
It is our top priority to choose products that are not only beautiful but also safe for your children. Bliss Diaper Bags carries only high quality and well-crafted decor goods, furnishings and accessories. We cannot, however, be held liable for any accidents resulting in personal injury that involve any products sold on blissdiaperbags.com. Prices, availability and estimated delivery times are subject to change at any time. Please view our complete Terms & Conditions.

Shopping Security
All orders taken on blissdiaperbags.com are 100% secure and protected by a 128 bit secured socket layer, which is the highest standard for online ordering. Our Store is hosted on renowned Yahoo! Secure Servers and thus all your personal information including credit card info is fully secure. We do not sell, rent or share our customer information to anyone. Please view our complete Privacy Policy.

New Product Submission
Bliss Diaper Bags is always on the lookout for new products and designers. To share your products with us, please send us an email with as much information as possible about you, the products and pricing. Please email all submissions to newproducts@blissdiaperbags.com. Please mail physical non-returnable product samples (not required) to the following address. We will review the information and let you know of our interest.

Contact Information
Bliss Diaper Bags
8117 W. Manchester Ave., Suite 747
Playa del Rey, CA 90293

Email us
care@blissdiaperbags.com

Call us Toll-Free: 1-866-894-4866

Customer Service Hours: Monday - Sunday 9:00 a.m. to 9:00 p.m. PST

Thank you for shopping at blissdiaperbags.com! Keep Shopping.